This conference would be a good learning experience for anyone sitting on a complaint or discipline committee. - Assistant to the Registrar, College of Physicians
and Surgeons of PEI
25th Annual Event!


April 14 - 15, 2020  ·  Workshop: April 13, 2020  ·  Toronto, Ontario
Day One Program Agenda - 2019 Conference
7:30 - 8:30        Registration and Continental Breakfast
8:30 - 8:40
Welcome and Opening Remarks from the Chair
Melisse Willems, Registrar and Executive Director, College of Dietitians of Ontario
8:40 - 9:30
Understanding Grey Areas in Complaints & Discipline - The Goudge Report
Rebecca Durcan, Lawyer, Steinecke Maciura LeBlanc
  • Balancing competing pressures on regulators for speed and accuracy
  • Understanding the need for thorough investigations
  • Providing fairness, due process and sensitivity
  • Acting early and effectively in the complaints process
  • Changes to the Rules of Procedure
  • Incorporating The Goudge Report recommendations in your regulations
09:30 - 10:20
Breaches in Conduct and Actions Taken by Committees
Gillian Slaughter, Manager, Compliance Monitoring and Supervision, The College of Physicians and Surgeons of Ontario
  • Identifying if disciplinary requirements are being fulfilled
  • What happens when they are not
  • Educating professionals with past misconduct issues
  • Dealing with breaches - when the orders and rules are not followed
  • Negative reassessments - when standards are still not met
10:20 - 10:40        Networking Break
10:40 - 11:30
Cutting Edge Data Analytics Applied to Complaints Assessment
Irwin Fefergrad, Registrar, Royal College of Dental Surgeons Ontario
Krystal Evans, Project Manager, Royal College of Dental Surgeons Ontario
  • Applying an epidemiological approach to analyse complaints data
  • Investigating the current elective model for size and eligibility
  • Competency requirements to sit on committees
  • Interim suspensions and legislative changes to ICRC panels
11:30 - 12:15
Challenges Facing the Licensing of Foreign Professionals
Moderator: Melisse Willems, Registrar and Executive Director, College of Dietitians of Ontario
Claude Balthazard, VP Regulatory Affairs and Registrar, Human Resources Professionals Association
Irwin Fefergrad, Registrar, Royal College of Dental Surgeons Ontario
Elyse Sunshine, Lawyer, Rosen Sunshine LLP
  • Examining the challenges facing foreign professionals
  • Dealing with foreign cultural paradigms
  • The role of the regulatory body and accommodation
  • Applying standards in multidisciplinary environments
  • Retraining for working in Canada
12:15 - 1:30        Luncheon Break
1:30 - 2:20
Off-Duty Conduct - Does it stay in Vegas?
Robin McKechney, Lawyer, Steinecke Maciura LeBlanc
  • When does off-duty conduct becoming the employers concern?
  • Determining the impact of misconduct
  • Failing to discharge legal onus
  • Navigating incapacity, mental health, substance abuse and off-duty conduct
  • Apply privacy laws to employees away from the office
  • The company’s devices and the employee’s inappropriate conduct
  • Being a proactive employer to mitigate misconduct risks
2:20 - 2:40        Networking Break
2:40 - 3:40
Professional Regulation & Discipline Decisions - A Year in Review
Jasmeet Kala, Lawyer, Keel Cottrelle LLP
Patricia Harper, Lawyer, Keel Cottrelle LLP
  • Hear the latest on decisions and cases involving
    • Procedural fairness and the duty to accommodate
    • Charter challenges
    • Professional misconduct and defences raised
3:40 - 4:30
But He Can’t Afford a Lawyer! Special Issues When Dealing with Unrepresented Members
Elyse Sunshine, Lawyer, Rosen Sunshine LLP
  • Today’s reality of administrative justice and professional regulation
  • Dealing with unrepresented members can be complicated for regulators
  • Ensuring fairness in the process
  • Minimizing decisions being overturned on review or appeal
4:30        End of Day One



Managing professional regulatory complaints fairly has always been a difficult balancing act. But with changing regulations, societal expectations and technology, it is becomign even more difficult.

For 24 years, Infonex has helped people like you - in professional regulatory bodies - to manage these challenges. Our conferences bring you a range of experts and practitioners with leading edge experience. They will show you both best practices and explain the latest developments that will help you manage the complaints and discipline process.

Almost every regulatory body across the country has attended this event throughout its history. This year’s event contains a mix of interesting and practical sessions that will help you with decision-making, hearings, privacy and contemporary challenges.

Don’t miss out on the leading Professional Regulatory Event in Canada. Register Today!

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