This conference helped me to find practical ways to integrate risk management in day-to-day operation.  
- Chief of Active Risk Surveillance, ECONOMIC DEVELOPMENT CANADA
19th Annual Event!

Managing Your Duty to Accommodate

Finding true balance between inclusivity and undue hardship

March 24 - 25, 2020  ·  Ottawa, Ontario
Day Two Program Agenda - 2019 Conference
7:30 - 8:30        Registration and Continental Breakfast
8:30 - 8:40
Welcome and Opening Remarks from the Chair
Meg Steele, Senior Legal Counsel, City of Ottawa
8:40 - 9:40
Disability Management: The Intersection of Protected Grounds
Jennifer Swinwood, Corporate Disability Management & Accommodation Advisor, Royal Canadian Mounted Police
Maria Panuccio, Manager, Corporate Disability Management and Accommodation Program, Royal Canadian Mounted Police
  • Permanent versus temporary disability accommodation practises
  • The RCMP’s approach to disability management and DTA: a unique perspective from within the federal government
  • Facilitating a collaborative approach to the disability management/DTA process: engaging multiple stakeholders and maintaining productive relationships
  • Working with a nationwide mobile workforce: impact on permanent accommodations, family status requests, etc.
  • Requests related to other prohibited grounds i.e. religion, gender expression & identity
9:40 - 10:00        Networking Break
10:00 - 11:00
Management of Employees involved in Substance Misuse: An Accommodation Journey
Dania Versaille, Director of Clinical Services, Canadian Mental Health Association
  • The complex nature of co-occurring addiction and mental health conditions: fraught with red-flags or opportunities?
  • Cannabis, Alcohol, Opioids… what’s the difference?
  • Effective interventions that don’t alienate employees [that employees actually appreciate]
  • How prepared are you and your organization for the accommodation journey?
11:00 - 12:00
Accommodation Concerns of Violence in the Workplace
Glenn French, President, Canadian Initiative on Workplace Violence
  • The evolving definition of workplace violence
  • Investigating potential threats
  • The importance or ‘Perceived Personal Control’ and workplace violence
  • How to screen for potential threats
  • Accommodating employees who have threatened violence
  • The impact of violent threats on the workforce
12:00 - 1:15        Luncheon Break
1:15 - 2:15
Harassment in Canadian Workplaces: What Can We Learn from the 2016 Canadian General Social Survey?
Darcy Hango, Senior Research Analyst, Statistics Canada
  • Prevalence rates of various forms of workplace harassment
  • Identifying the most common perpetrators of workplace harassment
  • Who is most likely to report harassment?
  • Workplace harassment and issues related to workplace well-being such job satisfaction, sense of belonging to one’s organization, and likelihood of leaving one’s job
2:15 - 2:30        Networking Break
2:30 - 3:30
Family ties: What's Next for Family Status Accommodation
Meg Steele, Senior Legal Counsel, City of Ottawa
Samantha Lamb, Partner, Jewitt McLuckie & Associates LLP
  • What is the legal test?
  • What is meant by “family”?
  • Do employees have to self-accommodate?
  • What happens when Family Status also involves other protected grounds?
3:30 - 4:30
Building and Maintaining a Truly Equitable Workspace
Mojdeh Cox, National Director, Anti Racism & Human Rights Department, Canadian Labour Congress
  • The importance of physical space for employee wellbeing
  • The importance of workplace processes
  • How to engage and leverage employee input
  • What inclusive design looks like
  • Policies, procedures, and practises that instil equity
  • Inclusive design strategies; what you need to consider
4:30        End of Conference



In attempting to accommodate your in-need employees, the line between due diligence and undue hardship is often blurred. Whether this blurring stems from poor communication, a misunderstanding of your duties, or the mismanagement of important documentation, failing to properly accommodate can lead to unnecessary litigation, diminished employee engagement, and the erosion of your corporate reputation.

Professionals in the field, from both private and public sectors, will shed light on the shifting landscape of labour law. From the induction of Bill C-65, which re-writes how government officials handle workplace harassment, to the issues rising out of cannabis legalisation, this in-depth educative event will focus on real cases offering you proven strategies that ensure workplace equity and the overall maintenance of employer-employee relations.

The blend of civil servants and labour law professionals will guide you through the muddy waters of disability claims, return-to-work scheduling, substance misuse, workplace harassment, and family status issues to ensure your comfort in handling specific scenarios these experts face every day. The focus maintains a push for real cases in human rights and employment law ensuring the lessons learned are absolutely pertinent. These strategies offer up-to-date information, reflecting progressive ideals, helping you navigate your management style for the betterment of all stakeholders.

It has become increasingly difficult to understand when you need to make accommodations and how to manage them. Join us in Ottawa to get caught up on case law developments and learn skills and strategies for accommodating your employees effectively. Register today!

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