This conference would be a good learning experience for anyone sitting on a complaint or discipline committee. - Assistant to the Registrar, College of Physicians
and Surgeons of PEI
24th Annual Event!

Professional Regulation and Discipline

The Latest Information on Standards and Requirements in Regulation and Discipline

September 24 - 25, 2019  ·  Vancouver, British Columbia
Day One Program Agenda: Tuesday, September 24, 2019
7:30 - 8:30        Registration and Continental Breakfast
8:30 - 8:40
Welcome and Opening Remarks from the Co-Chairs
Carol & Jim Humphries, Principal, Ideal Consulting Ltd.
8:40 - 9:40
Public Policy & Shared Regulation - The Professional Governance Act of BC
Thomas Lutes, General Counsel for and Deputy Chief Executive Officer, Architectural Institute of British Columbia
  • What does this mean for regulated professionals going forward
  • The impacts on discipline, labour mobility, privacy
  • Removal of advocacy roles from professional regulatory bodies as their job is to regulate, not promote
9:40 - 10:00        Networking Break
10:00 - 11:00
Cross-Canada RegPro Survey - What’s Keeping You Up at Night?
Carol Humphries, Principal, Ideal Consulting Ltd.
  • What are your current issues in professional regulations and complaints?
  • Hear the results of the survey in which you participated before the conference
  • Give us your feedback on the results - are you surprised?
11:00 - 12:00
Managing the Complaint Process at College of Physicians and Surgeons of Alberta
Sharon Barron, Co-ordinator of Complaints, College of Physicians and Surgeons of Alberta

12:00 - 1:15        Luncheon Break
1:15 - 2:15
Case Study: How Professionals Get in Trouble
Casey Macaulay, Registrar & Director of Act Compliance, Association of British Columbia Forest Professionals
  • Overview of the role of professionals in natural resources
  • The role and mandate of the ABCFP
  • Common ways that professionals get in hot water
  • Procedural fairness
  • Advice for staying out of trouble
2:15 - 2:30        Networking Break
2:30 - 3:15
Mediating Harassment/Sexual Harassment Complaints
Heather Hettiarachchi, Integritas Workplace Law
  • Why mediation?
  • Setting the stage for mediation
  • Mediating the dispute
  • Post-mediation steps
3:15 - 4:00
Duty to Accommodate - Lesson Learned & Best Practices
Moderator: Jim Humphries, Principal, Ideal Consulting Ltd.
Heather Hettiarachchi, Integritas Workplace Law

Today’s environment has rapidly evolved when it comes to the requirements surrounding the duty to accommodate. This session will discuss:

  • What is required of a regulatory body with respect to the duty to accommodate?
  • What is required when the issue is alcohol or drug abuse?
  • When is addiction a disability?
  • Issues relating to age, race, religion and more
4:00        End of Day One



Managing professional regulatory complaints fairly has always been a difficult balancing act. But with changing regulations, societal expectations and technology, it is becomign even more difficult.

For 23 years, Infonex has helped people like you - in professional regulatory bodies - to manage these challenges. Our conferences bring you a range of experts and practitioners with leading edge experience. They will show you both best practices and explain the latest developments that will help you manage the complaints and discipline process.

Almost every regulatory body across the country has attended this event throughout its history. This year’s event contains a mix of interesting and practical sessions that will help you with decision-making, hearings, privacy and contemporary challenges.

Don’t miss out on the leading Professional Regulatory Event in Canada. Register Today!

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