Expanded my knowledge of duty to accommodate, and identified the significant factors at play in each instance.  
- HR Advisor
Canada Revenue Agency
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15th Annual Event!

Managing Your Duty to Accommodate

Mitigating the Increasing Expense to Organizations for Failing to Accommodate Employees

August 20 - 21, 2019  ·  Calgary, Alberta
Confirmed Speakers Include:

Ron Beach, Team Lead, Addiction Prevention Team, Alberta Health Services

Ron Beach, BSc, RPN , is the Team Lead with Alberta Health Services Provincial Addiction Prevention Unit. With 28 years of experience he leads the coordination of provincial strategies and initiatives that contribute to the delivery of evidence-based, integrated addiction and mental health prevention services.


Simon Gillingham, Senior Labour Relations Officer, Corporate Services Labour Relations & Total Compensation, City of Winnipeg

Simon has a wealth of experience on Human Rights, Respectful Workplace and Labour Relations. While Simon manages a Labour portfolio , his main function is Investigating all “Respectful Workplace Complaints, Human Rights Complaints and delivering the 3.5 day Labour Relations training to departmental Supervisors and Managers on-site.


Chinekwu Ibeabuchi, Ability Advisor, HR Business Partnerships, Alberta Health Services

Chinekwu Ibeabuchi has had his career path spanning banking, disability insurance as a long term/short term blended disability case manager and return to work coordinator. He also has hands on practice supporting individuals living with developmental disabilities, mental health and addictions within the Persons with Developmental Disabilities (PDD) Alberta Ministry of Community and Social Services. He currently provides training for staff of organizations in this ministry in areas of Positive Behaviour Supports (PBS) and Crisis Prevention Intervention (CPI). He comes with a strong case management background in workplace absences due to illness and disabilities, special interest in complex claims with mental health component. He works with Alberta Health Services as an Ability Advisor.


Joseph Oppenheim, Partner, Carbert Waite LLP

He represents and advises employees and employers in all aspects of the employment relationship. This includes drafting employment agreements and policies; advising on occupational health and safety issues; conducting workplace investigations; advising on termination of employment; and litigating employment related claims.


David Rost, Manager, Employee Health Resource Centre, Calgary Board of Education

David Rost practices in the area of Human Resources and Occupational Health and Safety with a specialization in Disability Management. He has a Bachelor of Physical Education degree and has been in the industry for 20 years. He is a Chartered Professional in Human Resources as well as Canadian Registered Safety Professional. He currently works for the Calgary Board of Education and is accountable for the area of Employee Health. He also works closely with WCB leaders, large Alberta school boards, other large public employers, volunteers with CPHR Alberta and has been a panel speaker for the Faculty of Continuing Education at the University of Calgary. His current position also includes other responsibilities such as labour relations, an employee and family assistance program, attendance management, wellness program, employee engagement and large benefit plans.

Kelly Thake, Disability Services Manager, Eurest Support Services, Compass Group Canada

Kelly Thake graduated from the University of Calgary with a Bachelor of Kinesiology and a major in Athletic Therapy in 2007. Utilizing her knowledge of rehabilitation, injuries and the human body, she entered into the disability management field as a Short Term Disability case manager with Manulife Financial in 2008. Over the past ten years, Kelly has held a variety of positions within the disability management field. She has experience in large group case management, return to work coordination, occupational and non- occupational claims management, and accommodation management. Currently, she is employed as the Disability Services Manager for Eurest Support Services at Compass Group Canada. She provides medical claim, return to work, accommodation, and employee relations support to remote work sites across Canada and the US.


Rhonda Ozcan, Organizational Health Consultant, Great-West Life

Rhonda has worked in the field of disability management and organizational health for 18 years. As a member of Great-West Life’s national Organizational Health Consultant team for the past 8 years, Rhonda works closely with Great-West life customers to develop and implement effective health, wellness and disability management programs. Rhonda’s focus is on understanding the unique health needs and absence risk areas of an organization customizing services tailored to control rising health costs and absenteeism trends. Previous to her current role, Rhonda was a Rehabilitation Consultant with Great-West Life supporting plan members access to optimal treatment and return to employability. During her time in the industry, Rhonda has had the opportunity to support organizations from as small as 100 lives to over 20,000 + lives.

Rhonda is a graduate of the University of Calgary, where she completed her Bachelor of Community Rehabilitation and Disability Studies. With a focus and a passion for assisting others to develop psychologically healthy workplaces she has completed the Queen’s University’s Workplace Mental Health Leadership Certificate and is currently working towards the completion of the Mindful Leader Certification through Mindful Employer Canada.


Jennifer Koschinsky, Partner, Gowling WLG Canada

Jennifer Koschinsky is a partner in Gowling WLG's Calgary office, practising in the Employment, Labour & Equalities Group. She advises employers on human resources, labour relations and human rights issues. This includes all aspects of the employment relationship, from pre-employment hiring issues to performance management, dismissals and lay-offs. Jennifer is also an experienced investigator and conducts workplace investigations for any workplace issues including allegations of workplace harassment and bullying.


Kai Scott, President of TransFocus Consulting (He/Him)

Kai is a social scientist who has devoted his 15-year career to solving complex social issues, especially related to vulnerable and resilient populations. He uses a blend of discovery and reflective approaches to bring greater understanding and clarity to issues of gender diversity.


Jessica Nuttall, Medical Duty to Accommodate Specialist, Human Resources Vancouver Island Health Authority

Jessica has worked in the field of disability management for 8 years and started her career in occupational health & safety in 2007. Currently she is a Duty to Accommodate Specialist with the Vancouver Island Health Authority providing advice, support and education related to sustainable medical accommodations and identifies sustainable accommodation opportunities. Previous to her current role, Jessica was a Disability Management Consultant where she played a key role in the rehabilitation of ill/injured employees through the development, negotiation and implementation of rehabilitation, vocational rehabilitation, return to work, as well as coordination and facilitation of the Medical Duty to Accommodate (MDTA) process.

Jessica is a graduate of Pacific Coast University, where she earned her Return to Work and Disability Practitioner designation, she also completed her occupational health and safety training through BCIT. Jessica is committed and passionate about identifying sustainable accommodation opportunities that integrate employees back into the workplace in meaningful and productive employment and helping others understand the importance and obligation of Duty to Accommodate under Canadian Human Rights Law.


Denise Koster, Workplace Violence, Threat Assessment Professional, Koster Consulting & Associates

Denise Koster, B.A.A.; P.H.Ec.; WVTS has worked in the area of violence since 1985, Denise provides management and labour groups with investigation services, practical education, intensive training and consultation around the identification, assessment, investigation and management of workplace violence, code and non code harassment, sexual harassment, bullying and elder/resident abuse. In addition to her education and field experience Denise brings her own truth of being a survivor or sexual assault and workplace harassment to the table. As a graduate of Gavin Debeckers’ Threat Assessment and Management Academy and a Certified Workplace Violence and Threat Specialist, Denise provides workplaces with customized threat assessments and management plans. For 9 years prior to engaging in Koster Consulting & Associates on a full-time basis, Denise was the Clinical and Program Director at a Community Health Centre, where her role was to manage a multi-disciplinary team of medical, nursing and social service professionals.


Dr. Robert L. Tanguay, Provincial Medical Lead, Opioid Dependency Training, Alberta Health Services

Dr. Rob Tanguay an FRCPC psychiatrist who is fellowship trained and sub-specialized in both Addiction Medicine, certified under the International Society of Addiction’s Medicine (ISAM) and Canadian Society of Addiction’s Medicine (CSAM), and Pain Medicine. He is the Provincial Medical Lead for Opioid Dependency Treatment Training for Addictions and Mental Health, Al- berta Health Services, the Executive Director of the Canadian Opioid Deprescibing Institute (CODi), the Executive Director of the Transitional Outpatient Patient Program for Pain (TOPPS), the President Elect of the Pain Society of Alberta, the CSAM Regional Director for Alberta and NWT, and the Co-Chair of the Opioid Use in Pain Medicine working group for the Alberta Pain Strategy. Dr. Tanguay’s current clinical positions include: Medical Lead of the TOPPS clinic (Transitional Outpatient Pain Program for Spine), Medical Lead of the Canadian Deprescribing Institute, and a Pain, Psychiatric, and Addictions Consultant for the Opioid Deprescribing Pro- gram, Alberta Health Services. He has been invited to be a keynote, plenary, and panel speaker at national and international conferences as well as for local events and is a Clinical Lecturer at the Cumming School of Medicine, University of Calgary.


Erika L. Ringseis, Senior Legal Counsel, InHaus Legal

Erika L. Ringseis is Senior Legal Counsel at InHaus Legal, an innovative virtual law firm providing legal services to organizations of all sizes under a cost-effective, business-integrated model.

With a Ph.D. in Industrial/Organizational psychology, Erika has always had a keen interest in employment issues and developed her practice around labour and employment law, including not only employment standards, wrongful dismissal, employment law, discrimination, harassment, diversity and inclusion, privacy, labour relations but also broad strategic HR governance and compliance.

Dr. Ringseis has prepared and taught a number of undergraduate, graduate and professional courses, workshops, seminars and guest lectures on various employment, psychology and legal topics. Dr. Ringseis is also involved in the legal community through her volunteer work with Wood’s Homes and other Boards. In her spare time, Erika also volunteers with Girl Guides of Canada as a Guide leader and teaches all types of fitness classes. In addition to other awards, Erika was a past finalist for the “Tomorrow’s Leader” category of the Western Canada General Counsel Awards.

Register  |  Day 1  |  Day 2  |  Speakers  |  Venue  |  Download Agenda (PDF)  ]



Recent legal decisions have expanded the scope of what you're required to accommodate in the workplace. Claims for issues like family status and stress have become more frequent and understanding when you're required to make an accommodation has become much more challenging. The increased variety of accommodation issues has made keeping up with case law developments and understanding your accommodation obligations more difficult and more time-consuming.

INFONEX's 15th annual Managing Your Duty to Accommodate has been designed to update you on all of the recent case law that impacts your organization and give you the skills and strategies you need to make these accommodations effectively. Our faculty of leading experts will ensure that you walk away from the course with a clear understanding of what you're required to accommodate, and what you're not required to accommodate.

Review the latest case law for issues like family status, mental health, stress, and aging. Get practical advice on how to spot mental health and stress issues in your staff and how to make effective accommodations. Hear active case management strategies that will help you make accommodations efficiently and get employees back to work quickly. Get strategies for facilitating productive communication with your employees' doctors. Improve your skills for having difficult conversations with your employees. Learn strategies for how to explain accommodation requirements to managers.

It has become increasingly difficult to understand when you need to make accommodations and how to manage them. Join us in Calgary to get caught up on case law developments and learn skills and strategies for accommodating your employees effectively. Register today!

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