A lot of excellent information was presented. Great resource material to follow up on. - Associate Vice-President, Financial Services
University of Saskatchewan

Public Sector Internal Controls

Managing Internal Controls to Shield Your Organization's Reputation

May 22 - 23, 2019 · Ottawa, Ontario
Conference Day Two: Thursday, May 23, 2019
7:30 - 8:30        Continental Breakfast
8:30 - 8:40
Opening Remarks from the Chair
John Lark, Managing Principal, Coherent Advice
8:40 - 9:40
Accountability: A Question of Balance
John Wilkins, Associate: Public Management, School of Public Policy and Administration, Schulich School of Business, York University
  • The challenges of good governance in public institutions
  • The elusive equilibrium between accountability and autonomy
  • The role of self-control in public management
  • Lessons learned from federal and international experience
  • Good practice in modern public sector accountability
9:40 - 10:00        Networking Break
10:00 - 11:00
The A3 Management Method for the Public Sector
Peter Lok, Lean Advisor, Canada’s Free Agents
Sébastien Arsenault, Program Manager - National Programs, Technical Programs, Evaluation and Coordination, (AARTT) Civil Aviation Standard Branch, Transport Canada
  • The Lean A3 management method is a problem-solving methodology pioneered by Toyota and has been adopted by thousands of private and public sector organizations around the world to support their continuous improvement efforts.
  • This presentation explores the collaborative, consensus building philosophy behind the A3 management method, the basic format of the A3 (think of an 11”x17” “placemat”) and how to use this tool to support continuous improvement efforts.
11:00 - 12:00
COSO Update - Fraud Risk Management Guide
Pascal Jolicoeur, Senior Manager, Advisory, KPMG Forensic Inc.
  • Key elements in the Response Protocols
  • Prevention and Detection tools
  • Pitfalls of poor Fraud policies or investigation processes
  • The need for root cause analysis to deal with volumes of investigations
  • Root Cause Analysis tied to Fraud Risk Assessments
  • End-to-end continuous review and improvement methodology to address the risk of fraud
12:00 - 1:15        Luncheon Break
1:15 - 2:15
The Second Line of Defence - Internal Assurance Providers
Claudine Hebert, Manager, Internal Audit, Internal Audit Directorate Innovation, Science and Economic Development Canada
  • The importance of the design and operating effectiveness of internal assurance providers
  • Effective governance processes over internal assurance activities
  • Defined testing methodologies and processes
  • Timely and effective reporting of assurance activities
  • Increasing control efficiency through continuous improvements
2:15 - 2:30        Networking Break
2:30 - 3:30
Internal Controls - Making or Breaking Enterprise Value
Victor Abele, Director General (retired), Service Delivery Improvement, Shared Services Canada
  • Governance standards, methods, operational experiences
  • Maintaining a “guiding star” of assuring the success of the enterprise
  • Balancing trust and control while exploiting process and system controls
  • Giving special attention to ERP’s
  • Understanding the hierarchy of measurements
  • Establishing effective feedback loops to guide control efforts
3:30 - 4:20
Cash Handling Compliance Reviews in a Municipal Organization: Lessons Learned
Andrew Kerandi, Compliance Consultant, Compliance, Business Support Services, Corporate Services, City of Ottawa
  • Leveraging data analytics in planning for cash handling reviews
  • Continuously adapting review methodology to ensure review effectiveness
  • Understanding and coping with known and unknown risks
  • Ensuring clarity of policies and procedures to facilitate effective monitoring
  • Regular tracking of recommendations to ensure ongoing compliance
4:20        End of Day Two



Operational and compliance risks have become complex and entwined, increasing the potential for failed processes that govern control breakdowns. A holistic governance approach, that brings the entire risk portfolio of an organization together, is now followed by today’s OpRisk leaders.

You need to mitigate risks with an eye on the big picture. Cybersecurity ranks as the #1 priority for financial institutions today, affecting all functions within your organization. Many risk leaders without technical skills are overwhelmed by the scale of the potential threat.

Infonex's Operational Risk event, now in its 14th year, will provide you with strategies to focus your efforts on mitigating risk in the current regulatory environment. Learn how you can improve conduct, culture, and customer experience; not in isolation, but combined to truly seize a competitive advantage.

As a leader with risk oversight you are in a constant need to strengthen your systems against dynamic, ever-changing risks. Get guidance on your most pressing operational risk challenges.

Telephone: 1.800.474.4829  |   360 Bay Street, Suite 900, Toronto, ON  M5H 2V6   |   Fax: 1.800.558.6520  |  Contact Us
© 2000-2018 INFONEX Inc.