Profit from Knowledge: Conferences and Training Seminars

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Delegates' Frequently Asked Questions
  1. Conference materials:
    • When will I receive my course materials?
    • Can I purchase additional conference materials?
    • Can I purchase conference materials from previous events?
  2. Payment:
    • When are my registration fees due?
    • How should I pay?
  3. Meals, accommodation, and parking:
    • Are meals, hotel accommodation, and parking included?
  4. Venue:
    • How do I get to the conference venue?
    • What if the venue changes?
  5. Delegate cancellations and substitutions:
    • Can my colleague take my place at the event?
    • What is the cancellation policy?
    • What if I miss the conference?
  6. Dress code:
    • What should I wear to the event?
  7. Special needs:
    • Who do I inform of my dietary restrictions or disability accommodation requests?
  8. Accreditation:
    • Are Infonex conferences accredited by professional standards associations?
    • Do I get a certificate of attendence for professional development credits?
  9. Mailing list:
    • How do I sign-up for conference notices in my area of interest?
    • How do I add/update/or remove my profile?

Conference materials:
As a registered delegate, you will receive a complete conference workbook. These materials will serve as a valuable guide during and after the event. Conference materials are distributed the morning of the first day of the event. Infonex also offers digital copies of the course materials which can be downloaded from the Infonex website. As a registered delegate, you will receive a username and password to access these documents. Additional conference binders from current or past events are available for sale -- please call our Conference Administration Desk at 1.800.474.4829 or email register@infonex.ca.
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Payment of registration fees:
Registration fees must be paid in full prior to the conference. Payment may be made by credit card or cheque payable to Infonex Inc. For assistance please call our Conference Registration Desk at 1.800.474.4829 or email register@infonex.ca.
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Meals, accommodation, and parking:
Registration fees do not include hotel accommodation. Registration fees include continental breakfast, lunch, and refreshments at the event. Parking and evening meals are not included.
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Detailed venue information will be provided with your registration confirmation. In the event that there is a change of venue, delegates will be notified by email. You will also find the most current venue information by browsing the event program on line.
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Delegate cancellations and substitutions:
  • Substitutions may be made at any time. If you are unable to attend a colleague may take your place at the event.
  • If you cannot attend and your are unable to send a colleague in your place, please make cancellations in writing and fax to 1.800.558.6520 two weeks before the scheduled event. A credit voucher will be issued to you for the full amount, redeemable against any other Infonex conference. Credit vouchers are redeemable for twelve months (1 year) from date of issue. Alternatively, you may request a refund of fees paid, less a 15% administrative fee. Registrants who do not cancel two weeks before the event, will not be eligible to receive any credits or refunds and are liable for the entire registration fees.
  • Confirmed delegates who do not cancel two weeks prior to the event and fail to attend will be liable for the entire registration fees. If you miss the event, your copy of the conference binder containing all course materials will be sent to you shortly after the event.
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Dress code:
The dress code of Infonex events is business casual. Speakers often present in business attire.
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Special needs:
If you have dietary restrictions, allergies, special needs, or disability accommodation requests, please contact our Conference Administration Desk at 1.800.474.4829 or email register@infonex.ca prior to the event, so that we may provide the services you require to make your participation at the event safe and enjoyable.
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Whenever possible, INFONEX will secure accreditation for its programs. To find out whether credits are available for a particular course please look at the event posting on-line. Detailed information regarding eligibility for accreditation can be found on the Overview page of each event. Alternatively you may contact our Conference Administration Desk at 1.800.474.4829.
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Mailing list:
To receive industry alerts, add, update or remove your information from the Infonex mailing list, please complete the online form or call 1.800.474.4829, and select Option 3. Please note: Infonex prepares mailings several weeks in advance; it may take such time for the updates to come into effect.
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Telephone: 1.800.474.4829, Fax: 1.800.558.6520
Email: register@infonex.ca
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