Public Sector Human Resources Management
Recruitment, Retention, Talent Development and Succession Planning in a Time of Fiscal Restraint
January 31 and February 1, 2012
OTTAWA, ONTARIO
Optional Pre-Seminar Workshop
Monday, January 30, 2012
1:00 - 4:00
Recruiting and Developing Culturally Diverse Employees
Caroline Yang, Partner and Human Resources Consultant, MultiCultural Business Solutions
This half-day workshop is for HR managers and senior staff who have responsibilities hiring, training, and managing internationally educated professionals. Participants will learn to separate cultural behaviours from performance and personality issues, adapt hiring practices to screen-in skilled immigrants, and integrate diverse cultural backgrounds into the workforce. Topics will include:
- Understanding the challenges and obstacles facing new Canadians in their job search and in the workplace
- Developing cross-cultural communication skills and perceptivity:
- Verbal and non-verbal communication style differences
- Understanding how people receive feedback and providing effective feedback across cultures
- How cultural factors impact workplace behaviours in the following areas:
- hierarchy and manager-employee relationship considerations
- balancing individualism and teamwork
- differences in risk tolerance, problem-solving and decision-making
- Applying theory to real-world situations: how do these issues relate to your own work?
This learning opportunity offers key tools and processes to build and maintain an open and understanding workforce that communicates well and creates win-win interactions between new and established staff. Sign up today as space will be limited to ensure maximum interactivity for participants!
Caroline Yang has fifteen years of human resources experience working with Nortel and Compaq in China and ATI (now AMD), TD Bank and MDS Inc. in Canada. In her role as the human resources manager, Caroline had the opportunity of working with a diverse workforce and supported multicultural teams of highly skilled technical professionals. Among her many accomplishments, she developed and managed international human resources policies and global mobility programs, developed and facilitated performance management training for managers and communication and teamwork training for engineers, and managed the recruitment process to hire and integrate employees educated in other parts of the world. Caroline graduated from City University of Hong Kong with a Post-Graduate Certificate in Business Administration and a Canadian International Development Agency training program at Simon Fraser University in translation. A Certified Human Resources Professional (CHRP) and a Certified Compensation Professional (CCP).
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